Contact
We are here when something needs attention.
For account access, report delivery, billing, refund, privacy, or product questions, contact our support inbox.
We aim to reply within three business days. Please write from the email used for your account or purchase and include an order reference when relevant. Never send a full payment-card number.
What to include
- Account or delivery issue: the email used and the approximate time of the request.
- Payment or refund issue: the order reference from your receipt and a short explanation.
- Privacy request: the type of request and the account email to be verified.
Safety note
Jade Within is not a crisis or emergency service. If you may harm yourself or someone else, or are in immediate danger, contact local emergency services or a qualified crisis provider now.