A fair resolution when delivery does not go as expected.

When we will approve a refund

Contact us within 14 days of purchase if:

• you were charged more than once for the same report;
• verified payment was completed but paid access was not delivered and we cannot restore it;
• a material technical error made the report unusable and we cannot regenerate or repair it; or
• a refund is required by applicable consumer law.

Personalized content

Once a report has been generated and delivered, a change of mind, disagreement with an interpretation, or a report not feeling personally resonant does not normally qualify for a refund. This reflects the immediate creation of customized digital content. It does not limit any non-waivable statutory rights.

How to request help

Email support@meetjadewithin.com from the purchasing address. Include the purchase date, receipt or order reference, and a short description of the issue. Do not include payment-card details. We aim to respond within three business days.

Payments and eligible refunds processed through Creem are handled by Creem as merchant of record. We determine product eligibility under this policy and submit approved refunds through the Creem process. Creem may also act where required by law, payment-network rules, suspected fraud, duplicate payment, or a manifest technical error.

Private consultations

Consultation payment is not currently enabled. Before it opens, the checkout and scheduling page will state the session duration and the applicable rescheduling, cancellation, no-show, and refund terms. Those terms will not limit any non-waivable consumer rights.